Frequently Asked Questions

General

• What is Players' Lounge?

  Players' Lounge is the world's most popular platform to win money playing video games. Players have won over $200,000,000 playing on Players' Lounge. We connect you with opponents with the tap of a button. You can wager against other players in head-to-head matches, play in free tournaments to earn money, or bet on yourself to complete challenges for big cash prizes. Ready to win money playing your favorite video games?

• How do I sign up?

  If you want to play head-to-head matches or play in tournaments for money, you can sign up on our website or by downloading our PL Sports iOS app (recommended). If you are looking to earn cash by winning challenges, you can download Players' Lounge iOS app here.

• Does it cost anything to sign up for Players' Lounge?

  Nope! Sign up for free right now!

• How old must I be to use Players' Lounge?

  You have to be at least 18 to play on Players' Lounge. It is against our Terms of Service and the law to use our site if you are under 18. Please don't make an account if you're under 18 — we'll be forced to lock it.

• Is there a Players' Lounge App?

  Yes! You can download the PL Sports iOS app or the Players' Lounge iOS app.

• Is Players' Lounge legal?

  Yes! Legally, Players' Lounge is NOT a gambling platform. It's a platform that facilitates skill-based video game competitions. Players' Lounge users place wagers on THEIR OWN performance, NOT the outcome of other players.

  Each state has its law regarding competing for cash. If you live in one of the following states, you may not play for cash prizes on Players' Lounge: Arizona, Arkansas, Connecticut, Delaware, Florida, Indiana, Louisiana, Maryland, Minnesota, Montana, South Carolina, South Dakota, Tennesse, and Wyoming.

Matches & tournaments

• How do I play a match?

  The exact steps vary by game, but in general:

  1. Join an instant match, create your open match, or send a direct challenge.
  2. Add your opponent as a friend on Xbox Live or PSN using their Gamertag.
  3. Go to the game mode where you can play with/against a friend online.
  4. Send a game invite to your opponent.
  5. Check and confirm the match rules and settings on the match page on Players' Lounge as well as in-game on your console.
  6. Start the match.
  7. Report the score on the Players' Lounge match page.

  Note: We recommend screen recording all of your matches on your console when competing on Players' Lounge. Be sure to take pictures/screenshots of the match's final score in case of a dispute about the match results.

• How do tournaments work?

  Tournaments are competitions where multiple players must win enough consecutive games to earn a piece of the prize pool. Prize money is typically reserved for 1st, 2nd, 3rd and 4th place.

  Tournaments start at specific times. When you see a tournament you want to play in, register to reserve your spot. You'll get a notification and/or email 10 mins before the tourney starts.

  Leave a tournament before it starts and your entry fee money will be refunded instantly.

  If the tournament is full you can join the waitlist and hope a spot opens up.

  Once the tournament begins, the bracket is randomly generated. Make sure you block out enough time to complete the tournament if you make it far!

  We currently host daily tournaments in Madden NFL 24, NBA 2K24, EAFC 24, and MLB The Show 24. All our tournaments have guaranteed prize pools. It's something that makes us better than all other platforms!

Withdrawal & ID requirements

• How can I withdraw my money?

  You can access the withdrawal page on the website or by pressing the drop-down menu in the top right corner of the app, and clicking the "Withdraw" button.

  Enter your withdrawal info, including how much money you want to withdraw. Then click the "Request Withdrawal" button.

  You'll have your money in 5 business days, or on the day of your request if you paid for a same-day withdrawal!

• Where is my withdrawal?

  Standard withdrawals take 5 business days (M-F) to process. If a withdrawal is made Monday before 7pm, you will get your money next Monday.

  Same day withdrawals submitted before 7pm ET M-F are processed shortly after 8pm ET (M-F)

  Withdrawals submitted after 7pm ET, M-F, will be processed the next business day at approx 8pm ET. Funds are not released on weekends.